Galina Naydenova

Galina Naydenova

Managing Director

Biography

As the Managing Director at ProSource International, Galina leads a team of professionals who provide full-range custom business process outsourcing (BPO) services for e-commerce businesses. She is passionate about delivering flexible and results-oriented solutions for clients across various sectors. Galina holds a Bachelor of Arts degree from the American University in Bulgaria, where she majored in Business Administration and Journalism and Mass Communications, with a minor in Economics. Her interdisciplinary academic background provides a solid foundation for her strategic and communicative approach to business. She has since gained over 12 years of experience in delivering BPO services in customer relationship management (CRM), sales management, supply chain management, procurement, and marketing with a focus on e-commerce. Galina founded ProSource International in the end of 2023 with the goal to create a company with customer-centric mindset, that's not just a vendor but a true strategic partner.
Why work with us?

BPO Excellence Redefined

With a team of seasoned professionals and a client-centric approach, ProSource International is poised to be your strategic partner in navigating the complexities of the modern business landscape. Join us on a journey of efficiency, growth, and true success as we redefine the approach to business process outsourcing.

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What inspired you to start ProSource, and how has the journey shaped your leadership style?

“I started ProSource because I saw a gap in the BPO market—too many providers were focused on volume over value. I wanted to build something different: a company that truly acts as an extension of its clients’ teams, where quality and human connection come first. That mindset has shaped my leadership style to be collaborative and people-focused. I believe that if you support your team well, they’ll support your clients even better.”

What’s one lesson from your education and early career that still influences how you run the business today?

“One thing that’s stuck with me is the importance of adaptability. In my early career, I had to wear a lot of hats—whether it was customer service, operations, or strategy. It taught me to stay flexible, listen actively, and always be open to learning.”

When you're not working on growing PSI, how do you like to recharge or stay inspired?

“Cooking is my creative outlet. I love developing recipes and experimenting in the kitchen—it’s where I unwind and let ideas flow. Plus, it’s one of the few times I don’t mind making a mess.“